Job Description
We are looking for a driven and detail-oriented Entry Level Technical Support Specialist to join our Columbus, OH team. This is an immediate hire position for a company that values growth, innovation, and customer satisfaction. If you are ready to launch your career in IT and have a passion for helping others solve complex problems, this is the perfect opportunity for you.
As part of our team, you will provide essential technical assistance to our clients, ensuring their hardware and software needs are met with precision and care. We offer a comprehensive training program to set you up for success.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network problems for clients via phone and email.
- Customer Support: Deliver high-quality, empathetic support to ensure high customer satisfaction and retention rates.
- Ticket Management: Log and manage support tickets accurately within our CRM system.
- Documentation: Create and maintain detailed knowledge base articles and technical documentation.
- System Maintenance: Assist in the setup, configuration, and optimization of user workstations and peripherals.
- Collaboration: Work closely with senior IT staff to learn advanced troubleshooting techniques and best practices.
- Feedback Loop: Provide feedback to management regarding common user issues and product improvements.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree in Computer Science or related field is a plus.
- Experience: No prior technical experience required; we train all new hires.
- Skills: Basic computer proficiency and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to start immediately and work full-time hours (40 hours/week).
- Problem Solving: Strong analytical thinking and a patient, methodical approach to troubleshooting.