Job Description
About Us
At Detroit Tech Solutions, we are revolutionizing the tech support landscape. We are currently seeking ambitious individuals to join our team in Detroit, MI, for a full-time Entry Level Technical Support Specialist role. We believe in investing in our people, which is why we provide comprehensive training for all new hires, regardless of prior technical background.
Why This Role?
This is an excellent opportunity for those looking to launch a career in the Information Technology sector. You will work in a modern, collaborative environment where your growth is our priority.
What You Will Do
As a member of our support team, you will learn to troubleshoot technical issues, provide exceptional customer service, and navigate complex software systems under the guidance of senior mentors.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues using structured training protocols.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with senior team members to learn advanced troubleshooting techniques.
- Participate in daily training workshops and ongoing professional development sessions.
- Ensure high customer satisfaction scores through patience and clear communication.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus but not mandatory.
- Strong desire to learn and a proactive problem-solving mindset.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable computer and high-speed internet connection.
- Must be authorized to work in the United States.