Job Description
Are you ready to launch your career in the technology industry?
We are a rapidly growing tech company based in Denver, CO, looking for ambitious individuals to join our team as Entry Level Technical Support Specialists. We value passion and potential over experience. If you have a problem-solving mindset and a willingness to learn, we provide the training and tools you need to succeed.
Why Join Us?
- Career Growth: Clear pathways to advancement in IT and management.
- Comprehensive Training: No prior experience required; we teach you everything from A to Z.
- Modern Environment: Work in a dynamic, collaborative office in the heart of Denver.
We are looking for candidates who are reliable, eager to learn, and ready to help others navigate the digital world.
Responsibilities
- Assist customers via phone, email, and chat to diagnose and resolve technical issues.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with senior technicians to learn best practices and troubleshooting techniques.
- Stay updated on the latest software and hardware technologies to provide accurate support.
- Identify opportunities to improve customer satisfaction and internal processes.
- Conduct training sessions for new team members as you grow in your role.
Qualifications
- High school diploma or equivalent required.
- No prior IT experience necessary; we train all new hires.
- Strong desire to learn new technologies and adapt to changing environments.
- Excellent written and verbal communication skills.
- Basic computer literacy (Windows and Mac experience is a plus).
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.