Job Description
Are you ready to launch a dynamic career in the tech industry? Apex Digital Solutions is actively hiring an Entry Level Technical Support Specialist in Columbus, OH. We believe in growing our own talent and provide a comprehensive training program for ambitious individuals looking to start their journey in IT.
Join a collaborative team where your technical skills will be nurtured and your customer service abilities will shine. We offer a competitive benefits package and a clear path for career advancement.
Responsibilities
- Client Assistance: Provide exceptional customer service by diagnosing and resolving technical issues via phone, email, and chat.
- System Maintenance: Perform routine software updates, patch management, and hardware configuration for internal and external clients.
- Ticket Resolution: Log and track all support tickets in our CRM system, ensuring timely follow-up and resolution.
- Knowledge Sharing: Document solutions and create guides to help improve our internal knowledge base.
- Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
- Adaptability: Quickly learn and adapt to new technologies and internal software tools during training.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Experience: No prior technical experience required; we train all new hires.
- Skills: Basic computer literacy, familiarity with Windows/Mac operating systems, and strong typing skills.
- Communication: Excellent verbal and written communication skills with a patient, professional demeanor.
- Work Ethic: Strong problem-solving abilities and a desire to learn in a fast-paced environment.