Job Description
Are you looking to launch your career in the booming tech industry of Seattle? NexusTech Solutions is currently hiring an Entry Level Technical Support Specialist for an immediate start. We pride ourselves on fostering a culture of growth and innovation, offering a comprehensive training program for those eager to learn.
As a key member of our customer success team, you will be the first point of contact for our clients, ensuring their technical challenges are resolved efficiently and professionally. This is a fantastic opportunity for recent graduates or career switchers to gain valuable experience in a fast-paced environment.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve technical issues reported by customers via phone, email, and chat.
- Customer Engagement: Provide exceptional customer service by actively listening and communicating technical solutions clearly.
- Documentation: Maintain accurate and detailed records of all customer interactions, issues, and resolutions in our CRM system.
- Collaboration: Work closely with the engineering and product teams to escalate complex issues and provide feedback.
- Training: Participate in ongoing training sessions to stay updated on product features and industry best practices.
Qualifications
- Education: High School Diploma or GED required; Bachelor’s degree in a related field is a plus but not mandatory.
- Communication: Strong verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Computer Literacy: Proficiency with Microsoft Office Suite and basic understanding of operating systems (Windows/Mac).
- Problem Solving: A logical approach to troubleshooting and a passion for finding solutions.
- Availability: Ability to work full-time, including weekends or holidays as required.