Job Description
Are you looking to break into the thriving technology sector in Fort Worth? Apex Digital Solutions is seeking ambitious, entry-level candidates to join our Technical Support team. We are passionate about hiring for attitude and training for skill, meaning prior experience is not required—just a drive to learn and grow.
As an Entry Level Technical Support Associate, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring their systems run smoothly. We offer a comprehensive training program, competitive benefits, and a clear career progression path within the IT industry.
Why Join Us?
- Zero experience required—comprehensive training provided.
- Competitive salary range of $35k-$45k.
- Health, dental, and vision insurance from day one.
- Opportunities for rapid career advancement into Senior Support and Management roles.
- Modern office environment in the heart of Fort Worth.
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat.
- Diagnose and resolve basic hardware and software malfunctions for end-users.
- Document all customer interactions and technical solutions in the ticketing system accurately and efficiently.
- Assist in the installation, configuration, and maintenance of computer peripherals and network equipment.
- Collaborate with senior technical staff to escalate complex issues and learn best practices.
- Conduct quality assurance checks on support tickets to ensure high client satisfaction scores.
- Stay updated on new software updates, patches, and company service offerings.
Qualifications
- High School Diploma or GED required (Bachelor's degree in Computer Science or related field is a plus).
- Basic understanding of how computers and the internet work (coding skills not required).
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to undergo our paid training program and certification prep.
- Reliable computer and high-speed internet connection.
- Strong problem-solving skills and a proactive, can-do attitude.
- Ability to work effectively in a fast-paced team environment and manage multiple priorities.