Job Description
Are you a motivated individual looking to kickstart your career in Information Technology? TechHorizon Solutions is seeking a highly organized and customer-focused Entry Level Technical Support Specialist to join our dynamic team in Virginia Beach.
We are a fast-growing technology firm dedicated to providing top-tier IT solutions to businesses across the region. We value talent, curiosity, and a strong work ethic. If you are ready to learn the ropes of IT support and want to start immediately, we want to meet you.
Why Join Us?
- Immediate Hire: Start your career sooner rather than later.
- Comprehensive Training: We provide full training on our internal ticketing systems and software.
- Career Growth: Clear pathways to senior IT roles, network administration, and cybersecurity.
Job Overview: As an Entry Level Technical Support Specialist, you will serve as the first line of defense for our clients, resolving technical issues, providing guidance, and ensuring a smooth technological experience.
Responsibilities
- Troubleshoot hardware and software issues for end-users in a remote and on-site capacity.
- Diagnose and resolve technical problems related to networks, printers, and operating systems.
- Provide exceptional customer service by answering questions and educating clients on best practices.
- Log and track all technical issues and resolutions in the company ticketing system.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Collaborate with senior engineers to escalate complex issues and learn advanced troubleshooting techniques.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy (Windows and macOS) and understanding of networking concepts.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Willingness to work flexible hours, including occasional evenings or weekends.
- Must be authorized to work in the United States.