Job Description
Are you ready to launch your career in the fast-paced world of technology? Fort Worth Tech Solutions is seeking motivated Entry Level Technical Support Specialists to join our dynamic team. We pride ourselves on delivering top-tier customer service and innovative technical solutions to clients across the region.
As an Entry Level employee, you will undergo comprehensive training on our proprietary software and support protocols. We believe in promoting from within and offering clear pathways for career advancement. If you are tech-savvy, eager to learn, and possess a customer-first mindset, we want to meet you.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot common hardware and software issues for end-users.
- Document customer interactions and technical resolutions in our CRM system.
- Collaborate with senior team members to resolve complex escalated tickets.
- Stay updated on new technology trends and product updates to provide accurate information.
- Maintain a high level of customer satisfaction through active listening and empathy.
- Participate in daily team meetings and training sessions to enhance skill sets.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others solve problems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable internet connection and home office setup (if remote hybrid).
- Willingness to undergo background checks and drug screenings.