Job Description
Launch Your Tech Career in Albuquerque
We are seeking motivated and enthusiastic individuals to join our team as Entry Level Technical Support Specialists. If you have a passion for technology and a desire to help others solve problems, we want to hear from you. We offer a comprehensive training program to get you up to speed quickly.
What We Offer
- Competitive Compensation: $18.00 - $24.00 per hour based on skills.
- Full Training: No prior experience necessary; we teach you everything you need to know.
- Career Growth: Clear pathways to senior IT roles and management positions.
- Benefits: Health insurance, 401(k) matching, and paid time off.
Don't miss this opportunity to start a rewarding career in the heart of New Mexico.
Responsibilities
- Provide exceptional customer service and technical assistance to end-users via phone and email.
- Troubleshoot hardware and software issues to restore system functionality.
- Document technical issues and resolutions in our support ticketing system.
- Collaborate with senior engineers to identify and resolve complex technical problems.
- Stay updated on the latest technology trends and software updates.
- Conduct basic system maintenance and perform routine checks on company hardware.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and familiarity with Windows and Mac operating systems.
- Strong verbal and written communication skills with the ability to explain technical concepts clearly.
- Willingness to learn and adapt to new technologies quickly.
- Ability to work independently as well as part of a collaborative team.
- Valid driver's license and access to reliable transportation (optional).