Job Description
Are you ready to kickstart your career in the booming tech industry? Apex Digital Solutions is looking for motivated individuals to join our growing team as an Entry Level Technical Support Specialist. We offer immediate hiring opportunities for those eager to learn and grow in a dynamic environment.
Our Denver-based team is dedicated to providing top-notch technical assistance to our clients. We are looking for candidates who are passionate about problem-solving and possess a strong desire to excel in a technical role. No prior experience is necessary; we provide comprehensive on-the-job training.
Responsibilities
- Provide Tier 1 Technical Support: Assist clients with troubleshooting hardware, software, and network issues via phone, email, and remote access.
- Diagnose System Errors: Identify and resolve common software conflicts and operating system errors to ensure client satisfaction.
- Document Solutions: Log all technical interactions and resolutions into our ticketing system to maintain a knowledge base for future reference.
- Customer Communication: Communicate complex technical concepts to non-technical users in a clear, professional, and friendly manner.
- Hardware Maintenance: Assist in the setup, configuration, and maintenance of desktops, laptops, and peripheral devices.
- Collaborate with Senior Techs: Work alongside senior support staff to learn advanced troubleshooting techniques and escalate complex issues appropriately.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Technical Basics: Familiarity with Windows and Mac operating systems, as well as basic internet navigation.
- Communication Skills: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical thinking and ability to troubleshoot effectively under pressure.
- Availability: Must be available to work full-time hours, including some evenings or weekends as needed.
- Legal Status: Must be legally authorized to work in the United States.
- Attitude: A proactive, eager-to-learn mindset with a focus on personal and professional growth.