Job Description
Are you a motivated individual looking to launch a career in technology?
Apex Innovations is currently seeking an enthusiastic **Entry Level Technical Support Specialist** to join our dynamic team in Atlanta. We are looking for candidates who are eager to learn, possess a strong customer service mindset, and are ready for immediate hire.
In this role, you will serve as the first point of contact for our clients, resolving technical inquiries and ensuring seamless operations. We offer comprehensive training and a clear path for advancement within the company.
Apex Innovations is currently seeking an enthusiastic **Entry Level Technical Support Specialist** to join our dynamic team in Atlanta. We are looking for candidates who are eager to learn, possess a strong customer service mindset, and are ready for immediate hire.
In this role, you will serve as the first point of contact for our clients, resolving technical inquiries and ensuring seamless operations. We offer comprehensive training and a clear path for advancement within the company.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for clients.
- Provide exceptional customer service and technical guidance via phone and email.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with senior IT staff to resolve complex technical problems.
- Assist with the onboarding process for new clients.
- Maintain a high level of technical knowledge through continuous training.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Problem-solving mindset with a focus on customer satisfaction.
- Must be available for immediate start.