Job Description
We are expanding our team and looking for motivated individuals to join us as Entry Level Technical Support Representatives! If you are based in Austin, TX, and eager to launch a career in the tech industry without prior experience, this is the perfect opportunity for you. We value attitude and willingness to learn over experience.
Why Join Us?
- Urgent Hiring: We are actively recruiting now to meet our growing client demands.
- No Experience Needed: Comprehensive training provided on the job.
- Career Growth: Clear pathways to senior support and management roles.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Austin.
Don't miss out on this chance to start a rewarding career in technology. Apply today to secure your interview!
Responsibilities
- Customer Assistance: Provide top-tier technical support to customers via phone, email, and chat to resolve inquiries and technical issues.
- Problem Solving: Diagnose and troubleshoot basic software and hardware issues using established protocols.
- Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system.
- Communication: Clearly explain complex technical concepts to non-technical users in a friendly and professional manner.
- Collaboration: Work closely with senior team members and management to improve support processes.
- Training: Actively participate in daily training sessions to enhance technical knowledge and soft skills.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required. However, any customer service or retail experience is a plus.
- Skills: Basic computer literacy and familiarity with web browsers and operating systems.
- Communication: Excellent verbal and written communication skills.
- Attitude: A positive, patient, and problem-solving mindset.
- Availability: Ability to work full-time hours, including weekends and holidays as needed.