Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide critical IT infrastructure support to our Seattle-based clients. This is your opportunity to launch a rewarding career in tech while working with cutting-edge systems in a collaborative, growth-oriented environment.
As a cornerstone of our IT operations, you'll gain hands-on experience with enterprise systems, network administration, and client-facing technical support. We offer comprehensive training, mentorship from senior engineers, and a clear path to career advancement. If you're ready to make an immediate impact and build foundational IT skills, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktop/laptop computers and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT incidents, resolutions, and system changes
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor system health and perform preventive maintenance
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation