Job Description
Are you looking to launch a rewarding career in technology but lack prior experience? Apex Digital Solutions is seeking ambitious individuals to join our growing team as Entry Level Technical Support Representatives. We offer comprehensive paid training starting tomorrow, ensuring you have the skills you need to succeed.
Our Columbus, OH office is the perfect place to start your journey. We value potential over experience and are committed to investing in our team's future. If you have a passion for helping others and a desire to learn, we want to hear from you.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Assist clients in troubleshooting hardware and software issues.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior technicians to learn best practices and escalate complex issues.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills and a customer-first attitude.
- Ability to work flexible shifts, including weekends.
- Basic computer literacy (typing and navigating windows/macOS).
- Willingness to undergo 4 weeks of intensive paid training.