Job Description
Are you ready to kickstart your career in the tech industry?
Nexus Systems Inc. is currently seeking a motivated and enthusiastic Entry Level Technical Support Representative to join our dynamic team in the heart of New York City. We are urgently hiring individuals who are eager to learn, excel in a fast-paced environment, and provide exceptional service to our clients. If you are looking for a role that offers growth, competitive pay, and a modern work culture, this is the opportunity for you.
We provide comprehensive training to ensure you have the skills you need to succeed. Don't let this chance to join a top-tier team pass you by.
Responsibilities
- Client Assistance: Provide professional and friendly technical support to customers via phone, email, and chat to resolve technical issues efficiently.
- Problem Solving: Diagnose hardware and software issues, troubleshoot connectivity problems, and implement effective solutions.
- Documentation: Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
- Team Collaboration: Work closely with senior technicians and team leads to share knowledge and improve departmental processes.
- Training Development: Actively participate in training sessions to master new software updates and troubleshooting techniques.
- Feedback Loop: Identify and communicate common customer issues to management to help improve our products and services.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: No prior professional experience required; we value potential and attitude over experience.
- Skills: Basic computer literacy and understanding of operating systems (Windows, macOS) is highly desired.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Attitude: A strong desire to learn, adaptability, and a customer-first mindset.
- Availability: Ability to work flexible hours, including occasional overtime as needed.