Job Description
Join our award-winning IT support team with comprehensive paid training designed for career changers and recent graduates. No prior tech experience required – we provide everything you need to succeed in a fully remote role. As an IT Support Specialist, you'll become the technical backbone for our clients while advancing your career in high-demand cybersecurity and cloud technologies.
Why TechAdvance Solutions? We're a Dallas-based leader in managed IT services with a 98% employee retention rate. Our 12-week paid training program includes industry certifications (CompTIA A+, Google IT Support) and guaranteed job placement. Enjoy flexible remote work with quarterly team-building events in Dallas and comprehensive benefits.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including Windows/Linux systems and cloud platforms
- Document incidents, resolutions, and knowledge base contributions using ServiceNow
- Collaborate with senior engineers on complex network and security troubleshooting
- Proactively monitor client systems using SolarWinds and Nagios monitoring tools
- Maintain security protocols including VPN access, MFA, and data encryption standards
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy with ability to learn technical concepts rapidly
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- Willingness to obtain CompTIA A+ certification during training period
- Ability to work flexible hours including occasional evening/weekend support