Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we provide everything you need to succeed as a Junior IT Support Specialist in Cleveland's thriving tech ecosystem.
Our 12-week immersive program combines hands-on learning with real-world projects, preparing you for full-time roles with Fortune 500 companies. You'll gain industry certifications, mentorship from senior engineers, and guaranteed job placement upon graduation.
Why join us?
- Zero-cost training (valued at $7,500)
- 100% job placement guarantee
- Starting salary of $45,000+
- Ongoing professional development
- Health benefits from day one
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Deploy and configure desktop/laptop systems
- Manage helpdesk ticketing systems and documentation
- Collaborate with cross-functional teams on IT projects
- Participate in 40 hours/month of continued training
- Maintain security protocols and compliance standards
- Support cloud infrastructure basics (Azure/AWS)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to work in fast-paced environments
- Customer service mindset with patience
- Willingness to obtain CompTIA A+ certification
- Reliable transportation for occasional on-site support