Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions Inc. is seeking motivated individuals for entry-level IT Support Specialist roles in Oakland. No prior experience required—just your eagerness to learn and grow. Our 12-week paid training covers networking fundamentals, system administration, and customer service excellence. Join a dynamic team dedicated to professional development and enjoy competitive benefits including health insurance, retirement plans, and performance bonuses. Transform your passion for technology into a rewarding career today!
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolution steps in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Participate in continuous training modules to expand technical skills
- Assist with network monitoring and basic security protocols
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Microsoft Office
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work in fast-paced environments with competing priorities
- Valid driver's license and reliable transportation
- Pass background check and drug screening