Job Description
Are you ready to kickstart a career in the tech industry? Apex Digital Solutions is seeking ambitious Entry Level Technical Support Representatives to join our dynamic team in Kansas City, MO. We are looking for passionate individuals who are eager to learn and grow with a leading technology firm.
We offer immediate hire opportunities for candidates who are ready to hit the ground running. Our comprehensive training program ensures you have the tools and knowledge needed to succeed.
Why Apply?
- Immediate Start: Don't wait months for a job offer.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Career Growth: Clear pathways to senior technical roles and management.
- Modern Culture: Join a diverse, inclusive, and innovative team.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot and resolve common software and hardware issues with patience and efficiency.
- Document customer interactions and technical solutions in our CRM database.
- Collaborate with cross-functional teams to improve product usability.
- Stay up-to-date with product features and technical documentation.
- Assist in the onboarding process for new team members.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and comfort with navigating the web.
- Strong verbal communication skills with a focus on clarity and empathy.
- Ability to work in a fast-paced environment with shifting priorities.
- Reliable internet connection and home office setup (if remote).
- Willingness to learn new technologies quickly.