Job Description
We are currently seeking enthusiastic and motivated Entry Level Technical Support Representatives to join our growing team in Denver, CO. If you are looking for an immediate hire opportunity with no prior experience required, this is the perfect place to start your career in the technology sector.
At Apex Digital Solutions, we believe in training our talent. You will work directly with experienced mentors to learn the ins and outs of IT support, customer relationship management, and technical troubleshooting. Whether you are based in Denver or open to remote work in Ohio, we welcome candidates eager to learn and grow.
Why Join Us?
- Immediate start available for the right candidates.
- Comprehensive paid training program.
- Career advancement opportunities within a top-tier tech firm.
- Supportive and collaborative work environment.
Responsibilities
- Assist customers with technical inquiries via phone, email, and chat in a professional and courteous manner.
- Learn and utilize our internal ticketing systems to track and resolve customer issues efficiently.
- Collaborate with the senior support team to escalate complex technical issues and ensure timely resolution.
- Maintain accurate records of all customer interactions and transactions in the CRM database.
- Participate in daily training sessions to improve product knowledge and troubleshooting skills.
- Contribute to a positive team culture by providing feedback and supporting colleagues.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic computer literacy and familiarity with operating systems and web browsers.
- Strong desire to learn and a "can-do" attitude towards new challenges.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and meet daily performance goals.
- Reliable internet connection if working remotely.