Job Description
Join the Leading Tech Team in Georgia!
Are you looking to kickstart your career in the technology sector? Apex Digital Solutions is currently seeking motivated Entry Level Technical Support Representatives to join our growing team in Atlanta. We believe in nurturing talent and do not require prior experience—just a passion for learning and helping others.
As a member of our support team, you will be the first point of contact for our clients, guiding them through technical solutions with patience and expertise. We offer a comprehensive training program to ensure you have all the tools you need to succeed.
Responsibilities
- Provide exceptional customer service via phone, email, and chat to resolve technical inquiries.
- Diagnose and troubleshoot basic software, hardware, and network issues.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Stay current with product updates and technical documentation.
- Identify opportunities to improve the customer support process.
Qualifications
- High School Diploma or GED required; Associate degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Able to work in a collaborative, fast-paced team environment.
- Reliable internet connection and home office setup (if remote).
- Passion for problem-solving and a "can-do" attitude.