Job Description
Launch your tech career with our paid training program! We're urgently hiring entry-level IT Support Specialists for remote positions based in San Diego. No experience required – we'll provide comprehensive training to transform you into a tech professional.
Join our dynamic team at TechGrowth Solutions and gain hands-on experience with cutting-edge technologies while working remotely from the comfort of your home. This is your opportunity to enter the thriving IT field with full benefits, career advancement opportunities, and a supportive learning environment.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document troubleshooting steps and maintain accurate service records
- Collaborate with senior engineers on complex technical problems
- Participate in continuous training to master new technologies
- Contribute to knowledge base articles and training materials
- Support system monitoring and maintenance tasks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Self-motivated with excellent time management
- Customer service experience (preferred but not required)
- CompTIA A+ or similar certification (training provided)