Job Description
We are looking for ambitious individuals to join our rapidly growing team as Entry Level Technical Support Representatives. This is an excellent opportunity for those seeking to launch a career in the tech industry with no prior experience required.
At Nexus Digital Solutions, we believe in nurturing talent. You will receive comprehensive training on our products, services, and support protocols. If you are a quick learner with a passion for problem-solving and helping others, we want to hear from you.
Why Join Us?
- Competitive entry-level salary
- Full benefits package including health, dental, and vision
- Career growth opportunities into Senior Support and Management
- Modern work environment in the heart of Raleigh
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic software and hardware issues for clients.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with senior technical staff to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a deep knowledge of our company’s products and service offerings through continuous training.
- Provide exceptional customer service to ensure high satisfaction rates.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and internet navigation skills.
- Strong problem-solving abilities and attention to detail.
- A reliable home office setup (high-speed internet and computer) is required for remote support roles.
- A positive attitude and willingness to learn new technologies.