Job Description
Are you looking to start your career in the tech industry? Apex Digital Solutions is seeking motivated Entry Level Technical Support Representatives to join our growing team. We believe in nurturing talent and providing comprehensive training for those eager to learn. This is a fantastic opportunity for recent graduates or anyone looking to pivot into a stable, high-growth field with no prior experience required.
As part of our team, you will be the first point of contact for our valued clients, helping them resolve technical issues and ensuring they have a seamless experience with our software. We offer competitive pay, health benefits, and a clear path for advancement.
Responsibilities
- Assist customers via phone, email, and chat with technical inquiries and troubleshooting.
- Learn and utilize our internal ticketing system to document and track customer issues.
- Collaborate with senior team members to resolve complex problems efficiently.
- Stay updated on product features and software updates to provide accurate support.
- Provide feedback to the product team regarding common customer pain points.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree is a plus.
- No prior technical experience is necessary; we provide full training.
- Basic computer literacy and ability to navigate multiple software windows simultaneously.
- Strong verbal and written communication skills.
- A positive attitude and a genuine desire to help others succeed.