Job Description
Are you looking to start your career in the tech industry?
Apex Solutions Inc. is currently hiring Entry Level Technical Support Associates in El Paso, TX. We are looking for motivated individuals who are ready to learn, grow, and help our clients succeed.
As a member of our team, you will be the first point of contact for our valued customers, providing expert guidance and support. This is an excellent opportunity for recent graduates or anyone looking to pivot into a stable, high-growth field.
What We Offer:
- Competitive Pay: $15 - $20 per hour based on experience.
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Full Benefits Package: Medical, dental, and vision insurance.
- Career Growth: Clear pathways to Senior Support and Management roles.
Don't wait—apply today and secure your future with Apex Solutions!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot basic hardware and software issues to ensure client satisfaction.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with senior IT staff to escalate complex technical issues.
- Stay updated on new software updates and product features to assist clients effectively.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or GED required; Bachelor’s degree in a related field is a plus.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo a background check and drug screening.
- Self-motivated with a strong desire to learn new technologies quickly.