Job Description
Welcome to Omaha Tech Solutions, a leader in providing top-tier technical support and digital solutions. We are currently seeking motivated individuals with no prior experience required to join our team as Entry Level Technical Support Associates. This is a fantastic opportunity to launch a stable career in the tech industry with an immediate start.
In this role, you will serve as the voice and face of our company, helping clients resolve technical issues and maximize their software usage. We believe in investing in our team members, offering comprehensive training programs that allow you to grow professionally without needing a background in IT.
Why Join Us?
- Immediate Hiring: Start your career within the week.
- No Experience Needed: Full training provided on the job.
- Growth Opportunities: Clear pathways to Senior Support and Management roles.
- Modern Environment: Work in a collaborative, tech-forward office in Downtown Omaha.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and friendly manner.
- Diagnose and troubleshoot basic technical issues related to software installation and configuration.
- Guide clients through step-by-step solutions to resolve their technical concerns.
- Accurately document all customer interactions and resolutions in the company database.
- Collaborate with the senior technical team to escalate complex issues and learn best practices.
- Identify opportunities to upsell or cross-sell our service packages to existing clients.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and proficiency with Windows or Mac operating systems.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Excellent written and verbal communication skills.
- Ability to type at least 40 WPM with high accuracy.
- Reliable internet connection and home office setup if working remotely (Hybrid option available).