Job Description
Are you looking to kickstart your career in the booming tech industry? Apex Digital Solutions is currently seeking motivated individuals for our Entry-Level Technical Support team in Seattle, WA. No prior experience is necessary—we provide comprehensive training!
We are looking for enthusiastic team players who are eager to learn and grow. As a Technical Support Associate, you will be the first point of contact for our clients, assisting them with software issues, hardware troubleshooting, and general IT inquiries. This is a fantastic opportunity for recent graduates or anyone looking to switch careers into technology.
Responsibilities
- Assist clients with software installation, updates, and basic troubleshooting.
- Monitor and respond to incoming support tickets in a timely manner.
- Learn and utilize our CRM and ticketing systems.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior team members to solve complex problems.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (Windows and Mac experience is a plus).
- Strong communication skills and a willingness to learn.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).