Job Description
We are seeking ambitious individuals to join our dynamic team as an Entry Level Tech Support Associate. If you are looking to kickstart your career with a company that values growth and provides comprehensive training, this is the perfect opportunity. We are currently hiring immediately for multiple positions in our Boston office.
As part of our elite team, you will play a crucial role in delivering exceptional customer service and technical assistance to our clients. We provide a supportive environment where your potential is our priority. No prior technical experience is required; we provide the full training program to get you up to speed.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive base pay with performance bonuses.
- Full comprehensive training and career development pathways.
- Modern office environment in the heart of Boston.
Responsibilities
- Provide top-tier technical support and customer service to clients via phone, email, and chat.
- Diagnose and troubleshoot common hardware and software issues.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior team members to improve support processes.
- Participate in daily training sessions to enhance technical knowledge.
- Handle customer escalations with patience and professionalism.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills and a customer-first attitude.
- Basic computer literacy (Windows and Mac experience is a plus).
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies quickly.
- Must be authorized to work in the United States.