Job Description
Launch Your Career in Technology Today!
Boston Tech Corp is actively seeking motivated individuals to join our team as Entry Level Technical Support Associates. We are dedicated to providing high-quality service and offer comprehensive on-the-job training for those looking to break into the tech industry.
Located in the vibrant downtown district of Boston, MA, this role is perfect for recent graduates or anyone eager to start a stable career in customer service and technical assistance.
Responsibilities
- Assist customers via phone and email with basic technical inquiries and troubleshooting.
- Document customer interactions and resolutions in our CRM system accurately and efficiently.
- Learn and utilize internal software tools to resolve common hardware and software issues.
- Collaborate with senior team members to escalate complex issues when necessary.
- Maintain a positive and professional demeanor while representing our brand to the public.
- Participate in daily training sessions to enhance product knowledge and support skills.
Qualifications
- High school diploma or equivalent required.
- No prior professional experience necessary; we value potential and attitude.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate web browsers.
- Reliable internet connection and home office setup required.
- Able to work a full-time schedule (Monday-Friday, 9:00 AM - 5:00 PM).