Job Description
Are you looking to launch a career in the fast-paced tech industry without prior experience?
San Diego Digital Services is currently seeking a motivated Entry Level Technical Support Associate to join our growing team. We are committed to providing on-the-job training and a clear path for career advancement.
Why Apply?
- Immediate start available for the right candidate.
- Comprehensive training program provided.
- Competitive hourly pay and benefits package.
As an Entry Level Associate, you will be the first point of contact for our clients, ensuring they receive top-notch service and technical resolution. We value enthusiasm and a willingness to learn over years of experience.
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat.
- Troubleshoot hardware and software issues in a timely and efficient manner.
- Document all customer interactions and technical resolutions in our ticketing system.
- Collaborate with senior technicians to resolve complex escalations.
- Maintain a positive and professional demeanor with all customers at all times.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computer hardware and operating systems.
- Strong communication and active listening skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must be reliable, punctual, and have access to a stable internet connection.