Job Description
Are you looking to kickstart your career in the tech industry? TechNova Solutions is currently seeking motivated individuals to join our team as Entry-Level Technical Support Associates. We value passion, attitude, and potential over prior experience, offering comprehensive on-the-job training to help you grow into a senior role.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service and technical assistance. You will work in a collaborative, fast-paced environment in the heart of Chicago.
Why Join Us?
- Zero Experience Required: We provide full training and mentorship.
- Competitive Pay: $18.00 - $22.00/hour based on performance.
- Professional Growth: Clear pathways to promotion to Senior Support and Management.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Troubleshoot common software and hardware issues using provided scripts and tools.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Identify recurring issues and escalate them to the appropriate teams for system improvements.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with web browsers and operating systems.
- Strong verbal and written communication skills.
- A positive attitude and a genuine willingness to learn new technologies.
- Ability to work flexible hours, including some evenings.