Job Description
Are you ready to launch a rewarding career in the technology sector? Streamline Systems Inc. is urgently hiring dynamic Entry Level Technical Support Associates in Portland, OR. We are seeking motivated individuals who want to grow with a leading industry provider. We offer comprehensive training and a clear pathway for career advancement.
Why Join Us?
As a member of our team, you will play a pivotal role in ensuring our clients' success. We prioritize professional development and foster a collaborative, inclusive culture. If you have a passion for problem-solving and a desire to learn, this is the perfect opportunity for you.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to resolve complex escalations.
- Participate in daily training sessions to upskill on new technologies.
- Assist in maintaining a high customer satisfaction rating.
Qualifications
- High School Diploma or GED equivalent (Bachelor's degree preferred).
- Basic computer literacy and familiarity with operating systems.
- Strong verbal and written communication skills.
- Aptitude for learning new technologies quickly.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable high-speed internet connection is required for remote work options.