Job Description
Are you ready to launch a rewarding career in the tech industry? Apex Digital Solutions is currently seeking enthusiastic Entry Level Technical Support Associates to join our dynamic team in Jacksonville, FL. We believe in promoting from within and providing world-class training for those eager to learn.
As a Tier 1 Support Specialist, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed. Whether it’s resolving software glitches or guiding users through new processes, you will play a vital role in our company's growth.
Why Join Us?
- Comprehensive Training: No prior experience required; we teach you everything you need to know.
- Career Growth: Clear pathways to senior technical roles and management positions.
- Modern Environment: Work in a collaborative, state-of-the-art facility in the heart of Jacksonville.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Diagnose and troubleshoot common technical hardware and software issues for clients.
- Document customer interactions and resolutions in our CRM system accurately.
- Collaborate with the senior technical team to resolve complex escalated tickets.
- Stay updated on product knowledge and industry best practices to provide accurate information.
Qualifications
- High school diploma or equivalent (Bachelor's degree in a related field is a plus but not mandatory).
- Excellent verbal and written communication skills.
- A strong desire to learn new technologies and solve problems.
- Basic computer literacy (ability to navigate Windows and Mac operating systems).
- Reliable internet connection and a quiet workspace if remote options apply (or willingness to work on-site).