Job Description
Are you a motivated individual looking to kickstart your career in Information Technology? Mesa Tech Solutions is seeking a dedicated Entry Level Technical Support Associate to join our growing team in Mesa, AZ. We offer a comprehensive training program, a modern work environment, and a clear path for career advancement.
In this role, you will be the first point of contact for our clients, providing exceptional service and resolving technical issues efficiently. We prioritize skill development and offer immediate hiring opportunities for candidates eager to learn.
Responsibilities
- Troubleshoot hardware and software issues for clients via phone, email, and remote desktop tools.
- Provide step-by-step technical guidance to users to resolve common IT problems.
- Document all customer interactions, resolutions, and technical notes in our CRM system.
- Assist in the installation, configuration, and maintenance of company hardware and peripherals.
- Collaborate with senior IT staff to escalate and resolve complex technical tickets.
- Participate in daily team meetings and training sessions to stay updated on new technologies.
- Maintain a professional and positive demeanor while representing our brand to every customer.
Qualifications
- High school diploma or GED is required.
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume support environment.
- Basic computer literacy and familiarity with web browsers.
- Problem-solving mindset with a patient and helpful attitude.
- Reliable transportation is preferred.