Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist! We're seeking motivated individuals with no prior experience – comprehensive training will be provided to launch your career in IT support. You'll troubleshoot hardware/software issues, assist users with technical queries, and maintain documentation in a fast-paced environment. This full-time role offers competitive pay, benefits, and growth opportunities within a leading Atlanta-based tech company.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for clients
- Document troubleshooting steps and resolutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Conduct remote system diagnostics and repairs
- Train end-users on new software implementations
- Monitor ticket queues and maintain SLA compliance
Qualifications
- High school diploma or equivalent (college preferred)
- No prior IT experience required
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows OS, Microsoft Office)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site support