Job Description
Transform your career with our comprehensive paid training program! TechLaunch Academy is seeking motivated individuals to join our Austin-based tech support team. No prior experience required – we'll equip you with industry certifications and hands-on skills in cloud computing, cybersecurity, and network infrastructure. Enjoy competitive benefits, mentorship from industry experts, and a clear growth path to senior IT roles. Perfect for career changers, recent graduates, and self-starters ready to build a future in tech.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Deploy and maintain hardware/software systems across client environments
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in continuous skills development through our training modules
- Adhere to ITIL best practices for incident management
- Support cybersecurity protocols including access control and data protection
Qualifications
- No experience required – all training provided
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude and customer service mindset
- Ability to learn technical concepts quickly and apply them
- Valid driver's license and reliable transportation
- Passion for technology and willingness to pursue certifications