Job Description
Join NexusTech Solutions and kickstart your IT career with our comprehensive paid training program! We're seeking motivated individuals to become Tech Support Specialists in Austin's thriving tech scene. No prior experience required – we'll equip you with industry certifications, hands-on troubleshooting skills, and client communication expertise. Enjoy a collaborative environment with growth opportunities into cybersecurity, network administration, or cloud computing roles. Our 90-day onboarding program includes paid classroom training, mentorship from senior engineers, and real-world project assignments. Full benefits package included!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Diagnose hardware/software issues using diagnostic tools and scripts
- Document cases in ticketing systems with detailed resolution notes
- Collaborate with Level 2 engineers for complex escalations
- Conduct end-user training on company software and systems
- Maintain accurate asset inventory and configuration records
- Participate in quarterly tech upskilling workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude and attention to detail
- Excellent written and verbal communication abilities
- Willingness to obtain CompTIA A+ certification during training
- Ability to work flexible shifts including occasional weekends
- Valid U.S. driver's license for occasional on-site visits
- Pass background check and drug screening