Job Description
Join Chicago Digital Solutions' award-winning team as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive paid training to launch your IT career. This is your opportunity to gain industry certifications while working with cutting-edge technology in a supportive environment.
Our 6-week intensive training program covers networking fundamentals, cloud computing basics, and customer service excellence. Upon completion, you'll become a vital part of our client support team, delivering exceptional technical solutions to Chicago's thriving business community.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, chat, and in-person
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex system deployments
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (rotating schedule)
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Flexibility to attend mandatory training (Monday-Friday, 9am-5pm)
- Valid driver's license for occasional client site visits
- Pass background check and drug screening