Job Description
Join our dynamic Austin team as an Entry-Level Tech Support Specialist! We're urgently hiring candidates with no prior experience – we provide comprehensive paid training to launch your career in IT. At InnovateTech Solutions, we invest in talent and offer growth opportunities into cloud networking, cybersecurity, and system administration roles. Enjoy competitive benefits, flexible schedules, and a collaborative environment in Austin's thriving tech hub. Start your tech journey today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including Windows OS and Microsoft Office
- Document cases in ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system configurations and troubleshooting
- Participate in cross-functional projects to improve support workflows
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Windows OS
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends (as needed)
- Willingness to complete company-provided technical certification training
- Valid driver's license (for occasional on-site support)