Job Description
Start Tomorrow! No Experience Required – Full Training Provided!
Launch your tech career in San Francisco with our comprehensive training program. We're seeking motivated individuals to join our dynamic team as Entry-Level Tech Support Specialists. No prior experience needed – we'll equip you with all the skills needed to succeed in this high-demand role.
What You'll Gain:
- 4-week paid intensive training program
- Mentorship from industry experts
- Certification opportunities
- Career advancement pathways
- Competitive compensation package
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Install and configure computer systems and networks
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior technicians on complex issues
- Conduct regular system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows, macOS, Office Suite)
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Willingness to work flexible shifts (including weekends)
- Valid California driver's license (for occasional on-site support)