Job Description
Launch your tech career in Fort Worth with our comprehensive training program! Fort Worth Innovations is seeking motivated entry-level candidates to join our dynamic IT support team. No prior experience required—we provide all necessary training to transform you into a confident Tech Support Specialist. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in one of Texas' fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Document troubleshooting steps and resolutions in ticketing systems
- Install and configure desktop/laptop systems and peripherals
- Assist users with network connectivity and security protocols
- Collaborate with senior technicians on complex problem escalation
- Participate in ongoing skills development workshops
- Conduct user training sessions on new technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal communication and customer service skills
- Ability to learn technical concepts quickly through training
- Comfortable working in a fast-paced environment
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screening