Job Description
Launch your career in technology with zero experience required! TechGrowth Solutions is seeking motivated individuals to join our Austin-based team as Entry-Level Tech Support Specialists. We provide comprehensive paid training to transform you into a confident IT professional in just 12 weeks. No technical background? No problem! Our structured program covers everything from hardware diagnostics to network troubleshooting. Enjoy competitive pay, full benefits, and a clear growth path within our expanding tech ecosystem. Apply today and start your journey tomorrow!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues with guided protocols
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Participate in daily team training sessions and knowledge sharing
- Master company software tools and security protocols
- Deliver exceptional customer service with patience and clarity
Qualifications
- High school diploma or equivalent (college degree preferred)
- Zero technical experience required - we train you!
- Strong problem-solving abilities and logical thinking
- Excellent verbal/written communication skills
- Basic computer literacy (email, browsers, file management)
- Ability to work in a fast-paced, team-oriented environment
- Must pass background check and drug screening
- Valid driver's license (for occasional on-site visits)