Job Description
Join TechFlow Solutions as an Entry-Level Weekend IT Support Specialist and launch your career in San Jose's thriving tech ecosystem! We're seeking motivated individuals passionate about technology to provide exceptional support during weekend shifts. This role offers hands-on experience with cutting-edge systems while maintaining work-life balance with a Saturday/Sunday schedule. Enjoy competitive pay, comprehensive training, and clear pathways to advancement within our dynamic team.
Responsibilities
- Provide remote and onsite technical support for hardware, software, and network issues
- Manage helpdesk tickets via ticketing system with SLA adherence
- Install, configure, and troubleshoot Windows/macOS environments
- Document all interactions and resolutions in knowledge base
- Collaborate with senior engineers during complex incidents
- Conduct basic system audits and preventative maintenance
- Train end-users on security protocols and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with Windows/macOS troubleshooting and diagnostics
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Weekend availability (Saturday/Sunday, 8am-6pm)
- Valid California driver's license for occasional onsite visits