Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic remote team based in Las Vegas. No prior experience required – we provide all the training needed to excel in this full-time role. Enjoy competitive pay, career advancement opportunities, and the flexibility of remote work while serving enterprise clients nationwide. Join our award-winning team and become part of Nevada's growing tech ecosystem!
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and maintain accurate case logs
- Collaborate with senior engineers on complex technical escalations
- Contribute to knowledge base articles and training materials
- Participate in weekly skill development sessions
- Adhere to ITIL best practices and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Self-motivated with strong time management
- Comfortable working independently in a remote environment
- Must reside in Las Vegas, NV area