Job Description
Start your tech career TOMORROW with InnovateTech Solutions! We're urgently hiring Entry-Level Tech Support Specialists in Seattle, WA. No experience? No problem! We provide comprehensive training and mentorship to launch your career in just 24 hours. Join our dynamic team supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, flexible scheduling, and growth opportunities in Seattle's thriving tech hub. Apply now to begin your journey tomorrow!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all interactions and resolutions using ticketing systems (Jira/ServiceNow)
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct system diagnostics and implement preventative maintenance protocols
- Train end-users on new software implementations and best practices
- Participate in 24/7 rotational on-call support schedule (training provided)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service orientation
- Ability to work flexible shifts including evenings/weekends
- Must be available to start immediately (tomorrow)
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Willingness to obtain CompTIA A+ certification within 6 months