Job Description
Launch your tech career with our comprehensive paid training program! Denver Tech Solutions is seeking motivated Entry-Level Tech Support Specialists to join our remote team. Enjoy weekly pay, flexible hours, and mentorship from industry experts while building valuable skills in cloud computing and cybersecurity. No prior experience required—just your eagerness to learn and grow in a dynamic environment.
Why Join Us?
• 4-week paid training program with certification
• Competitive weekly pay with performance bonuses
• 100% remote work opportunity
• Career advancement pathways to specialist roles
• Comprehensive benefits package (medical, dental, vision)
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using remote tools
- Document cases accurately in CRM systems following SLA protocols
- Collaborate with senior engineers on complex technical escalations
- Contribute to knowledge base articles and process improvements
- Maintain 95% customer satisfaction score through quality resolutions
- Participate in bi-weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Self-motivated with strong time management skills
- Reliable high-speed internet connection for remote work
- Passion for technology and customer service excellence