Job Description
Launch your career in technology with our fully remote entry-level position! No experience required – we provide comprehensive paid training to transform you into a Tech Support Specialist. Join our dynamic New York-based team and enjoy flexible work arrangements while building valuable IT skills. This is your opportunity to enter the tech industry with zero upfront costs and full mentorship.
What We Offer:
- 6-week paid training program covering networking, security fundamentals, and customer support protocols
- Competitive salary with performance-based bonuses
- 100% remote work with flexible hours
- Clear career progression path to senior roles
- Comprehensive benefits package including health insurance and 401k
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues using remote tools
- Document all interactions and solutions in our CRM system
- Collaborate with senior engineers on complex escalations
- Continuously expand knowledge through our ongoing training modules
- Meet monthly performance metrics for response time and resolution rate
- Participate in weekly team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- No prior tech experience necessary – we train from the ground up
- Strong problem-solving abilities and analytical thinking
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- Basic computer proficiency (email, browsers, file management)
- Comfortable learning new technologies quickly
- Reliable high-speed internet connection at home