Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated individuals for our full-time Entry-Level Tech Support Specialist position in Raleigh, NC. No experience required – we provide comprehensive paid training to transform you into a skilled IT professional. Join our dynamic team and gain hands-on experience with cutting-edge technology while earning a competitive salary and benefits package.
Our 8-week paid training program covers hardware diagnostics, software troubleshooting, network fundamentals, and customer service excellence. Upon completion, you'll transition into a permanent role supporting enterprise clients with 24/7 technical assistance. We invest in your growth with continuous learning opportunities and career advancement paths.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all support tickets using ticketing systems (Jira/ServiceNow)
- Collaborate with senior engineers to resolve complex technical problems
- Conduct system updates, patches, and preventive maintenance
- Maintain accurate inventory of IT assets and software licenses
- Deliver exceptional customer service with SLA adherence
Qualifications
- No prior IT experience required – training provided
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows OS, internet navigation)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to work flexible shifts including weekends