Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and kickstart your career with comprehensive paid training! We're seeking motivated individuals to join our dynamic team providing remote technical support to clients across the US. This role combines hands-on learning with real-world experience in a fast-paced environment. Enjoy competitive pay, growth opportunities, and the flexibility of remote work while working during night hours to serve global clients.
Why TechSolutions Inc.?
- Industry-leading paid training program covering hardware, software, and networking
- Clear career advancement path to senior technical roles
- Comprehensive benefits including health insurance and retirement plans
- Collaborative remote work culture with flexible scheduling
- Competitive compensation with performance-based bonuses
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues including OS, networking, and securityDocument all interactions and solutions in the CRM system
- Collaborate with senior engineers to resolve complex technical problems
- Complete training modules and certifications as part of the development program
- Maintain high customer satisfaction scores with SLA adherence
- Participate in team knowledge-sharing sessions
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic understanding of computer hardware and software systems
- Excellent problem-solving and communication skills
- Ability to work independently during night shift hours (10 PM - 6 AM PST)
- Comfortable learning new technologies in a structured training environment
- Strong attention to detail and documentation abilities
- Previous customer service or technical support experience a plus