Job Description
Launch your IT career with zero experience! TechGrowth Solutions offers a unique paid training program for motivated individuals seeking full-time roles in New York City. Join our dynamic team and gain hands-on experience in technical support while earning a competitive salary.
What You'll Gain:
- Comprehensive 6-week paid training covering network troubleshooting, system administration, and customer service
- Mentorship from certified IT professionals
- Certification preparation for CompTIA A+
- Full benefits package including health insurance and 401(k)
- Clear career advancement path to senior roles
Transform your passion for technology into a professional career today!
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows/macOS systems
- Document all interactions using ticketing systems (Zendesk/Jira)
- Collaborate with senior engineers on complex network infrastructure problems
- Conduct routine system maintenance and security updates
- Deliver exceptional customer service with 95%+ satisfaction metrics
- Participate in continuous training to maintain technical proficiency
Qualifications
- No prior IT experience required – we train you!
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work flexible shifts including occasional weekends
- Valid driver's license for occasional on-site visits
- Passion for technology and willingness to learn new systems